| SILKYPIX® Developer Studio 3.0 | SOFTWARE MANUAL |
| 12.Troubleshooting | ||||||||
12.1 Troubleshooting for "Registration of Product Key"
Errors might occur due to problems with online communication when you register the product key attached to the license that is issued by Ichikawa Soft Laboratory Co.,Ltd.
Registering the product key needs to have a computer environment where the Internet can be used.
Please confirm the following points when registering the product key online.
* If you do not have the Internet usable environment, you can register the product key offline.
* The errors might occur due to virus check software, security software, personal firewall, and so forth. Because these programs tend to cut off connection when software except for specified applications is used. In these cases, make such software invalid temporarily.
* Once you complete registration, you do not need to make a registration again basically. When you use SILKYPIX, your computer does not need to be connected through the Internet.
12.1.1 List of Error Dialog Displayed by "Registration of Product Key"
Proxy authentication
• Cause
Error 1000: The product key has already been registered.
• Cause
Error 1020: Your product key is invalid.
• Cause
Error 1040: Your product key is now being registered.
• Cause
Error 2000: A connection error has occurred.
• Cause
Error 2010: A connection error has occurred for the Internet.
• Cause
Error 2020: There is no response from our registration server within a time limit.
• Cause
Error 2030: An error has occurred while communicating with our registration server.
• Cause
Error 2040: Our web server is stopped.
Error 2050: Our registration server is stopped.
• Cause
Error 2500: The Internet is not accessible.
• Cause
Error 2510: Our registration server name cannot be solved.
• Cause
Error 4010: Our registration server is under maintenance.
• Cause
Registering the product key needs to have a computer environment where the Internet can be used.
Please confirm the following points when registering the product key online.
* If you do not have the Internet usable environment, you can register the product key offline.
* The errors might occur due to virus check software, security software, personal firewall, and so forth. Because these programs tend to cut off connection when software except for specified applications is used. In these cases, make such software invalid temporarily.
* Once you complete registration, you do not need to make a registration again basically. When you use SILKYPIX, your computer does not need to be connected through the Internet.
12.1.1 List of Error Dialog Displayed by "Registration of Product Key"
Proxy authentication• Cause
This dialog box appears when you register the product key in the Internet environment where proxy authentication is required.
• SolutionPlease input the user-name and the password presented by system/network administrator of your PC environment, and then click the "OK" button.
Error 1000: The product key has already been registered.• Cause
The product key has already been registered.
• SolutionThe product key has already been registered.
The product key is registered for one PC per one license. Please purchase an additional license when you use two PCs or more.
This dialog box also appears when you register the same product key for a new PC or reinstall your computer's operating system. In this case, please give your questions to our support center.
The product key is registered for one PC per one license. Please purchase an additional license when you use two PCs or more.
This dialog box also appears when you register the same product key for a new PC or reinstall your computer's operating system. In this case, please give your questions to our support center.
Error 1020: Your product key is invalid.• Cause
Because your product key is invalid, you cannot register it.
• SolutionWe sometimes can make your product key invalid in such cases as a product key is revealed on an electronic bulletin board and such; license violation is conducted; or customer's information is stolen from the computer.
Please give your questions to our support center.
Please give your questions to our support center.
Error 1040: Your product key is now being registered.• Cause
You could not complete registration because the product key is now being registered by another request.
• SolutionPlease confirm whether multiple computers register the same product key.
The product key is registered for one PC per one license. Please purchase an additional license when you use two PCs or more.
If the problem is not solved, your product-key information could be stolen from your computer.
Please give your questions to our support center.
The product key is registered for one PC per one license. Please purchase an additional license when you use two PCs or more.
If the problem is not solved, your product-key information could be stolen from your computer.
Please give your questions to our support center.
Error 2000: A connection error has occurred.• Cause
The connection has not been normally executed because of security software's influence or the setting of proxy.
• SolutionEven if computer's environment allows the computer to handle e-mails or browse Internet pages, but in some cases, the computer sometimes cannot use the software except for specified applications.
Please confirm the setting of security application or proxy. If there is some improper setting, change it to allow SILKYPIX to communicate through the Internet. And try to register the product key again.
If you cannot change the setting or cannot correct the error, please make a registration offline.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.
Please confirm the setting of security application or proxy. If there is some improper setting, change it to allow SILKYPIX to communicate through the Internet. And try to register the product key again.
If you cannot change the setting or cannot correct the error, please make a registration offline.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.
Error 2010: A connection error has occurred for the Internet.• Cause
A connecting obstruction prevents from registering the product key.
1.There is a possibility of packet lost by excessive traffic.
2.There is a possibility that the communication error occurs because of the influence of the security software and the setting of proxy, etc.
• Solution1.There is a possibility of packet lost by excessive traffic.
2.There is a possibility that the communication error occurs because of the influence of the security software and the setting of proxy, etc.
Please stop the use of the file exchange software and a browser temporarily. At the occurrence of packet lost by excessive traffic, stopping other communication software can restore communication.
If you do not use the software connecting to the Internet, security software or proxy setting may interrupt the communication.
Even if computer's environment allows the computer to handle e-mails or browse Internet pages, but in some cases, the computer sometimes cannot use the software except for specified applications.
Please confirm the setting of security application or proxy. If there is some improper setting, change it to allow SILKYPIX® to communicate through the Internet. And try to register the product key again.
If you cannot change the setting or cannot correct the error, please make a registration offline.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.
If you do not use the software connecting to the Internet, security software or proxy setting may interrupt the communication.
Even if computer's environment allows the computer to handle e-mails or browse Internet pages, but in some cases, the computer sometimes cannot use the software except for specified applications.
Please confirm the setting of security application or proxy. If there is some improper setting, change it to allow SILKYPIX® to communicate through the Internet. And try to register the product key again.
If you cannot change the setting or cannot correct the error, please make a registration offline.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.
Error 2020: There is no response from our registration server within a time limit.• Cause
Because our registration server did not respond, the product key was not registered.
• SolutionSince many accesses concentrate onto our registration server, the server cannot respond temporarily.
Please make a registration of the product key after a while.
"Important news" can be placed on our homepage for the trouble of our registration server. Please confirm it at http://silkypix.com.
If you cannot change the setting or cannot correct the error, please make a registration offline.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.
Please make a registration of the product key after a while.
"Important news" can be placed on our homepage for the trouble of our registration server. Please confirm it at http://silkypix.com.
If you cannot change the setting or cannot correct the error, please make a registration offline.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.
Error 2030: An error has occurred while communicating with our registration server.• Cause
An error has occurred during the communication with our registration server.
1.In customer's PC environment, there is a possible problem with the Internet connection.
2.There is a possibility that a communication error occurs because of the influence of the security software and the setting of proxy, etc.
• Solution1.In customer's PC environment, there is a possible problem with the Internet connection.
2.There is a possibility that a communication error occurs because of the influence of the security software and the setting of proxy, etc.
Please access our homepage (http://silkypix.com), and confirm whether there is a problem with the Internet connection.
Even if computer's environment allows the computer to handle e-mails or browse Internet pages, but in some cases, the computer sometimes cannot use the software except for specified applications.
Please confirm the setting of security application or proxy. If there is some improper setting, change it to allow SILKYPIX® to communicate through the Internet. And try to register the product key again.
If you cannot change the setting or cannot correct the error, please make a registration offline.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.
Even if computer's environment allows the computer to handle e-mails or browse Internet pages, but in some cases, the computer sometimes cannot use the software except for specified applications.
Please confirm the setting of security application or proxy. If there is some improper setting, change it to allow SILKYPIX® to communicate through the Internet. And try to register the product key again.
If you cannot change the setting or cannot correct the error, please make a registration offline.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.
Error 2040: Our web server is stopped.Error 2050: Our registration server is stopped.
• Cause
The product key cannot be registered because our web server or registration server is stopped.
• SolutionBecause the server is stopped now, the product key cannot be registered.
Please access our homepage (http://silkypix.com), and confirm whether there is a problem with our server. Then try to register the product key again after a while.
When the web server is stopped, you sometimes cannot see our homepage. In such a case, although we usually send an e-mail in advance, if you do not receive our e-mail, please give us a request to our support center.
Or, off-line registration might be possible.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.
Please access our homepage (http://silkypix.com), and confirm whether there is a problem with our server. Then try to register the product key again after a while.
When the web server is stopped, you sometimes cannot see our homepage. In such a case, although we usually send an e-mail in advance, if you do not receive our e-mail, please give us a request to our support center.
Or, off-line registration might be possible.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.
Error 2500: The Internet is not accessible.• Cause
Because the Internet connection is not established, the product key cannot be registered.
1.There is a possibility that the manager authority is not given to the user account when Windows 2000 and XP are used.
2.There is a possibility that the communication error occurs because of the influence of the security software or the setting of proxy, etc.
• Solution1.There is a possibility that the manager authority is not given to the user account when Windows 2000 and XP are used.
2.There is a possibility that the communication error occurs because of the influence of the security software or the setting of proxy, etc.
Please confirm there is manager authority in your user account when you use Windows 2000 or XP.
Even if computer's environment allows the computer to handle e-mails or browse Internet pages, but in some cases, the computer sometimes cannot use the software except for specified applications.
Please confirm the setting of security application or proxy. If there is some improper setting, change it to allow SILKYPIX® to communicate through the Internet. And try to register the product key again.
If you cannot change the setting or cannot correct the error, please make a registration offline. Note that the manager authority is also necessary for the off-line registration.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.
Even if computer's environment allows the computer to handle e-mails or browse Internet pages, but in some cases, the computer sometimes cannot use the software except for specified applications.
Please confirm the setting of security application or proxy. If there is some improper setting, change it to allow SILKYPIX® to communicate through the Internet. And try to register the product key again.
If you cannot change the setting or cannot correct the error, please make a registration offline. Note that the manager authority is also necessary for the off-line registration.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.
Error 2510: Our registration server name cannot be solved.• Cause
Because the name of our registration server cannot be solved, the product key cannot be registered.
1.There is a possibility that our registration server name cannot be temporarily acquired by DNS due to a problem with our server.
2.There is a possibility that the communication error occurs because of the influence of the security software and the setting of proxy, etc.
• Solution1.There is a possibility that our registration server name cannot be temporarily acquired by DNS due to a problem with our server.
2.There is a possibility that the communication error occurs because of the influence of the security software and the setting of proxy, etc.
Confirm information on the problem in "Important news" on our homepage at http://silkypix.com.
There is a possibility that the error occurs because of the influence of the security software and the setting of proxy, etc.
Even if computer's environment allows the computer to handle e-mails or browse Internet pages, but in some cases, the computer sometimes cannot use the software except for specified applications.
Please confirm the setting of security application or proxy. If there is some improper setting, change it to allow SILKYPIX® to communicate through the Internet. And try to register the product key again.
If you cannot change the setting or cannot correct the error, please make a registration offline.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.
There is a possibility that the error occurs because of the influence of the security software and the setting of proxy, etc.
Even if computer's environment allows the computer to handle e-mails or browse Internet pages, but in some cases, the computer sometimes cannot use the software except for specified applications.
Please confirm the setting of security application or proxy. If there is some improper setting, change it to allow SILKYPIX® to communicate through the Internet. And try to register the product key again.
If you cannot change the setting or cannot correct the error, please make a registration offline.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.
Error 4010: Our registration server is under maintenance.• Cause
Our registration server is under maintenance now.
• SolutionThe product key cannot be registered because of the server maintenance now.
Please access our homepage (http://silkypix.com), and confirm how maintenance is advancing. Then try to register the product key again after a while.
Or, off-line registration might be possible.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.
Please access our homepage (http://silkypix.com), and confirm how maintenance is advancing. Then try to register the product key again after a while.
Or, off-line registration might be possible.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.
Other error numbers(Error XXXX)
• Cause
• Cause
The error occurred while communicating with our registration server.
• SolutionBecause the error occurred while communicating with the server, the product key is not registered.
Please give us your question to our support center.
Or, off-line registration might be possible.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.
Please give us your question to our support center.
Or, off-line registration might be possible.
Please refer to '1.2.2.2 Offline Registration of Product Key' for registering the product key off-line.